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Due to site downtime and excessive server lag, some of you may not have received your October donation items immediately. When this happens, we have to manually place donation letters in your account.
If this is the case, please wait 10 days before filling out a feedback form. http://reinhart.gaiaonline.com/info/feedback.php
Select "Donation Problems - PayPal related" under the Subject drop-down menu and include a copy of your PayPal receipt. You should be able to find your receipt in your e-mail or by logging into PayPal and going to your transaction history and copying and pasting your receipt.
If you have already sent in a feedback form prior to reading this post, you do not need to send another.
Responses typically take anywhere between 1-4 business days, and we will handle your donation feedback form in the order in which we receive it. We're sorry for any inconvenience this has caused.
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